Shipping, Warranties, Returns, and Privacy Policies

POLICIES

SHIPPING, WARRANTY, RETURN AND PRIVACY POLICIES ARE LISTED BELOW.

AIRCARE® is a registered brand of Essick Air Products, Inc. or “Essick Air®.”

SHIPPING POLICY:
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically be computed during checkout prior to completion of your order.

If you choose to expedite your shipping method, your order must be received and clear credit authorization by 10 a.m. CST, or your order may not be processed until the following business day. Business days are Monday through Friday, excluding federal holidays within the United States.

P.O. Boxes:
Essick Air® does not ship to P.O. Boxes.

Alaska or Hawaii:
Essick Air® will ship to Alaska or Hawaii. Please call 1-800-547-3888 for special freight rates.

Changing Your Order:
Most orders are immediately transmitted to our warehouse, where they are quickly processed and shipped. Please see our Returns and Warranties section for more detailed information.

Order Status:
After you place your order, you'll receive emails about your order.

Order Confirmation:
This email tells you that we have received and are processing your order. Keep this email for your records; it contains your order number.

Payment:
The following payment options are available to you on www.aircare.com:

Visa
MasterCard
American Express
Discover

WARRANTY POLICY for the United States and Canada:

SALES RECEIPT REQUIRED AS PROOF OF PURCHASE FOR ALL WARRANTY CLAIMS.

You may be asked to provide photographs and videos of your product.

This warranty against defects in workmanship and materials is extended by Essick Air® when the unit is installed and used under normal conditions as follows:

Ultrasonics and Steam Humidifiers:

One (1) year from the original date of purchase, and
Thirty (30) days from the original date of purchase for demineralization cartridges, which are considered disposable components and should be replaced periodically.

Evaporative Humidifiers:

Two (2) years from the original date of purchase, and
Thirty (30) days from the original date of purchase for wicks and filters, which are considered disposable components and should be replaced periodically.

Parts & Accessories:

Ninety (90) days from the original date of purchase on replacement parts, and
Thirty (30) days from the original date of purchase for wicks and filters, which are considered disposable components and should be replaced periodically.

Essick Air® will replace the defective part/product, with return freight paid by Essick Air®. It is agreed that such replacement is the exclusive remedy available from Essick Air® and that TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESSICK AIR® IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGE OR LOSS OF PROFITS OR REVENUES.

Exclusions from this warranty: Because Essick Air® cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to products that were purchased from Essick Air® or an Essick Air® authorized seller in the United States of America or Canada, unless otherwise prohibited by law. We reserve the right to reject the warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. We are not responsible for normal and/or periodic replacement of wicks and filters. We are not responsible for any incidental or consequential damage from any malfunction of the product.

This warranty does not apply to, nor are we responsible for any incidental or consequential damages or defects resulting from accident, misuse, alterations, unauthorized or individual service or repair, unauthorized use, mishandling, unreasonable use or abuse (including failure to perform reasonable maintenance), normal wear and tear, or where the connected voltage is more than 5% above the nameplate voltage, nor where the equipment or parts were improperly installed, wired, or maintained in violation of the owner’s manual. Alterations include the substitution of non-Essick Air®/AIRCARE® component parts with Essick Air®/AIRCARE® component parts, including, but not limited to, demineralization cartridges, filters, wicks and bacteria treatment.

We are not responsible for any damage from the use of essential oils, water softeners or treatments, chemicals or descaling materials. They may damage the plastic, cause leaks, and will void your warranty. We are not responsible for the cost of service calls to diagnose the cause of trouble, or labor charge to repair and/or replace parts. No employee, agent, dealer or other person is authorized to give any warranties or conditions on behalf of Essick Air®.

Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The disclaimers, exclusions and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec). Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the product and is not transferable.

How to obtain service under this warranty: Within the limitations of this warranty, purchasers with inoperative units should contact customer service for instructions on how to obtain service under this warranty as listed above.

Customer Service:

1. 800-547-3888
2. info@essickair.com
3. Live Chat
4. Essick Air®
5800 Murray Street
Little Rock, AR 72209

This warranty gives the customer specific legal rights, and you may also have other rights which vary from province to province or state to state. To the extent Essick Air®, or a third party, offers an extended warranty, the terms of any such extended warranty are separate and apart from this warranty, and the failure to sign-up for any extended warranty does not diminish your rights under this warranty.

Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of the warranty shall remain in effect.

RETURN POLICY for the United States and Canada:

Q: What is your return policy for merchandise purchased on www.aircare.com?

A: Essick Air® accepts returns for all products purchased on www.aircare.com excluding shipping charges. A 15% restocking fee applies to all returns. You may return your purchase within 30 days from date of purchase for a refund.

Merchandise may be refunded with a receipt and must be in new and unused condition in its original packaging.
Purchase prices will be honored for all merchandise exchanges or refunds with a receipt.
All merchandise purchased through Essick Air® that is damaged in shipping will be replaced or refunded the amount of the valued purchased. Price adjustments will be made for product not being returned in resalable condition.
If you need assistance with the return of a product please contact customer service at:

1. 800-547-3888
2. info@essickair.com
3. Live Chat
4. Essick Air®
5800 Murray Street
Little Rock, AR 72209

Return Merchandise Authorization "RMA" Request Form Policy

Q: What is your return or exchange policy for merchandise that was purchased through a retailer?

A: You are encouraged to contact customer service before returning your product to the retailer.

Q: Will I be able to return merchandise that is out of warranty?

A: No. Any purchases out of warranty will not be eligible for a refund.

Q: Can I exchange my purchase for something else?

A: No. Essick Air® does not accept exchange requests. However, our customer service representatives will be happy to assist with your return and place a new order over the phone.

Q: If I give my unit away or sell it, does the warranty transfer with the unit?

A: The warranty applies only to the original purchaser of the product when it is purchased from a registered brand of Essick Air Products, Inc. or one of our authorized retailers/dealers.

Q: What will void my warranty?

A: The warranty will be null and void if purchaser attempts to repair or replace any mechanical or electrical parts.

Last Updated: July 28, 2026

Essick Air Products, Inc. (“Essick Air,” “we,” “us” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit or interact with EssickAir.com, ChampionCooler.com or MasterCoolProducts.com (collectively, the “Websites”), purchase or register our products, contact customer support or otherwise interact with us through the Websites.

Information We Collect
The personal information we collect depends on how you interact with our Websites and may include the following categories:
Identifiers and contact information, such as your name, email address, mailing, billing or shipping address and telephone number.
Transaction and commercial information, such as products purchased, order information, purchase history, product registration information and other information associated with purchases or products.
Payment information, such as payment card information necessary to complete a purchase. Payment information may be processed by third-party payment service providers in connection with your transaction. We do not store complete credit card numbers on our website servers after a transaction.
Customer support and communications information, including information you provide when contacting us by telephone, email, live chat or other customer support channels.
Internet and website activity information, such as pages viewed, website interactions, browser and device information and similar information about how visitors access and use our Websites.
Cookie and similar technology information, including information collected through cookies and similar technologies as described below.
We may also collect information you voluntarily provide when participating in a contest, promotion, survey or other Website feature.

How We Collect Information
We may collect personal information:
Directly from you, such as when you place an order, register a product, contact us, use customer support, participate in a promotion or otherwise submit information through our Websites.
Automatically, when you interact with our Websites, including through cookies and similar technologies, subject to your privacy choices.
From service providers, when they provide services on our behalf, such as transaction processing, website analytics, customer support, shipping or fulfillment.

How We Use Personal Information
We may use personal information to:
•   Process and fulfill purchases and transactions
•   Register products and provide product-related services
•   Provide customer service and respond to questions or support requests
•   Provide, operate and maintain our Websites
•   Understand website traffic, usage and performance
•   Measure the performance of our marketing
•   Maintain and improve our Websites, products and services
•   Administer contests, promotions, surveys or other Website features
•   Send transactional and service-related communications
•   Send marketing communications where permitted by law and subject to your communication preferences
•   Maintain security and prevent fraud or misuse
•   Comply with applicable laws, regulations and legal obligations
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.

Cookies and Similar Technologies
We use cookies and similar technologies to operate our Websites, provide essential functionality, remember privacy choices and understand how visitors interact with our Websites.
Some cookies are necessary for Website operation and functionality. These may include cookies used to maintain Website sessions, shopping-cart functionality and privacy preferences.
Other cookies, including analytics cookies, are nonessential and are used in accordance with your privacy choices.
When you visit our Websites, you may use our consent tool to accept all cookies, reject nonessential cookies or manage your preferences. Your selection may be stored so the Website can remember your privacy choice.
You may also configure your browser to control cookies. Disabling necessary cookies through your browser may affect certain Website functionality.

Google Analytics and Marketing Measurement
We use Google Analytics to understand how visitors use our Websites, measure website traffic and interactions, evaluate the performance of our marketing and improve our Websites and services.
Our Websites use a consent mechanism to control nonessential Google Analytics cookie storage. When nonessential cookies are rejected, Google Analytics cookies are not stored on the visitor's device. When analytics cookies are permitted, Google Analytics may use cookies to measure website usage and interactions.
Our Google Analytics properties may be linked to Google Ads for measurement and reporting purposes. We have disabled the use of Google Analytics data for personalized advertising through these links.
Information processed by Google is subject to Google's applicable privacy and data-processing terms.

Customer Support and RingCentral Chat
We use RingCentral to provide customer support chat functionality on our Websites.
When you use live chat, information you provide through the service may be processed by RingCentral on our behalf to provide and support customer service functionality. This may include information you voluntarily provide during a chat interaction and technical information necessary to provide the service.
RingCentral and its supporting infrastructure may use cookies or similar technologies necessary to provide and maintain chat functionality.

Shopping Cart, Payment and Transaction Services
Certain Websites use third-party providers, including FoxyCart, to provide shopping-cart, payment and e-commerce functionality.
These providers may process information necessary to maintain a shopping-cart session and facilitate transactions, including session identifiers, items placed in the cart, billing and shipping information and other information necessary to complete a transaction.
Payment information may be processed directly by applicable payment service providers. We do not store complete credit card numbers on our website servers after a transaction.
Cookies necessary to maintain shopping-cart functionality may operate regardless of your nonessential cookie preference because they are used to provide functionality you request through the Website.

How We Disclose Personal Information
We may disclose personal information to service providers and other parties that assist us in operating our business and providing products and services. These may include:
•   Website hosting and technology providers
•   Shopping-cart, payment and transaction processing providers
•   Shipping and fulfillment providers
•   Analytics and measurement providers
•   Customer support and communications providers
•   Professional advisers and other service providers
These providers may process personal information as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.
We may also disclose personal information when reasonably necessary to comply with applicable law or legal process, enforce our policies, protect our rights or property or protect the rights, property or safety of others.
We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or similar business transaction, subject to applicable law.

Sale or Sharing of Personal Information
We do not sell or share personal information as those terms are defined under applicable state privacy laws.
We may disclose personal information to service providers that process information on our behalf for the business purposes described in this Privacy Policy. Such disclosures are not considered a sale or sharing of personal information when the service provider processes the information on our behalf in accordance with applicable law.
We have disabled the use of Google Analytics data for personalized advertising through our Google Analytics and Google Ads links.

Data Retention
We retain personal information only for as long as reasonably necessary and proportionate to the purposes for which it was collected or processed, subject to applicable legal, regulatory, operational and business requirements.
The criteria we use to determine retention periods depend on the category of personal information and include:
Identifiers and contact information: Retained for as long as necessary to provide requested services, maintain customer and product records, communicate with you and meet applicable legal and business requirements.
Transaction and commercial information: Retained for as long as necessary to process and document transactions, provide customer and product services, maintain business and accounting records and comply with applicable legal, tax and regulatory requirements.
Payment information: Processed as necessary to complete transactions and meet applicable legal and transaction requirements. We do not store complete credit card numbers on our website servers after a transaction.
Customer support and communications information: Retained for as long as necessary to respond to requests, provide support, maintain appropriate business records and resolve disputes.
Internet and website activity information: Retained for as long as necessary to understand website usage and performance, maintain Website security, measure marketing performance and improve our Websites and services, subject to applicable analytics and privacy settings.
Cookie and similar technology information: Retained according to the purpose of the cookie or technology and applicable settings, including for the period necessary to provide Website functionality, remember privacy preferences or perform permitted analytics.
We may retain information for a longer period when reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or protect our rights.

Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration or destruction.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services
Our Websites may contain links to third-party websites, social media platforms or other online services that we do not own or control.
When you leave our Websites or interact with a third-party website or service, that third party's privacy practices may apply. We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

U.S. State Privacy Rights
Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal information. These rights vary by state and may include:
Right to Know or Access. You may have the right to request information about the personal information we collect, use or disclose and to obtain access to certain personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information we have collected about you, subject to applicable exceptions.
Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to Data Portability. You may have the right to obtain certain personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out. Where applicable, you may have the right to opt out of the sale or sharing of your personal information or the processing of personal information for targeted advertising. We do not currently sell or share personal information or process personal information for targeted advertising.
Right to Limit Certain Uses of Sensitive Personal Information. Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination. We will not discriminate against you for exercising privacy rights provided by applicable law.
Right to Appeal. Residents of certain states may have the right to appeal a decision regarding a privacy rights request.

Categories of Personal Information
For purposes of applicable U.S. state privacy laws, depending on how you interact with us, we may collect:
•   Identifiers and contact information
•   Transaction and commercial information
•   Payment information
•   Customer support and communications information
•   Internet and website activity information
•   Cookie and similar technology information
We collect these categories from the sources described in “How We Collect Information” and use them for the purposes described in “How We Use Personal Information.” We may disclose these categories to the service providers and other parties described in “How We Disclose Personal Information.”

Exercising Your Privacy Rights
To exercise an applicable privacy right, contact us using one of the following methods:
Phone: 800-547-3888
Email: info@essickair.com
Mail: Essick Air Products, Inc., 5800 Murray Street, Little Rock, AR 72209
Please describe the nature of your request and provide sufficient information for us to identify the information or account associated with your request.
We may need to verify your identity before completing certain requests. The information required for verification will depend on the nature of the request and the information involved.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request information necessary to verify the agent's authority and/or verify your identity directly.
If applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal using the contact information above and identify your request as an appeal.

Children's Privacy
Our Websites, products and services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements or other factors.
When we make changes, we will post the updated Privacy Policy and revise the “Last Updated” date above. Where required by law, we will provide additional notice regarding material changes.
We review this Privacy Policy periodically and update it as appropriate to reflect our current practices and applicable legal requirements.

Contact Us
If you have questions about this Privacy Policy, our privacy practices or your privacy rights, contact us:
Essick Air Products, Inc.
5800 Murray Street
Little Rock, AR 72209
Phone: 800-547-3888
Email: info@essickair.com
Live Chat: Available through our Websites